Category Archive for: ‘Leadership’

  • Use “Contrasting!”

    No one enjoys having tough, confrontational exchanges.  Almost everyone gets nervous before them.  The problem is that many people do the easiest thing—they just decide not to have the confrontation.
    And the problem is never resolved.
    One of the goals I have with my clients is to …

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  • Gemba!

    After reading the recent post titled “Kaizen, The Art of Small,” my friend Elizabeth Umberson told me about another Japanese word which relates both to manufacturing and life.
    Elizabeth heads up ZF Industries, North America.  She’s been working in high-end manufacturing her entire career.  She really …

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  • Why People Resist Change… And What to Do About It!

    We all resist change . . . Everybody!
    But why? And more importantly, what can we do about it?
    Sit back and enjoy this short video with two thoughts in mind:
    1. How can I use this to understand myself and …

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  • Don’t Hire Ducks!

    I was doing a management conference this week in Charlotte, N.C. and remembered a bit of advice that I’d been given close to 25 years ago.
    “If you want to work with eagles, don’t hire ducks.”
    I remember laughing when I first heard it, but look back …

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  • Make Sure You’re Not “Washing Glasses!”

    This post is for anyone in a leadership position.
    If you’ve been reading my blog for any amount of time, you know that I like to write about “extraordinary” examples of great service.  I love to be “wowed” by people taking great care of their customers.  …

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  • Dealing With a Director

    There are four types of personality types out there—Thinkers, Directors, Socializers, and Relators.  We’re all made up of all four of these, but each of us has a dominant style.  You have to deal with all four types everyday.  Understanding each type will make you …

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  • The “Now or Later” Rule

    Today, I was involved in an unpleasant conversation.
    A friend of mine and I are working on something together.  We’ve been at it for about seven months and have put a lot of emotional energy into it.  The problem is, we’re not getting the outcomes we …

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  • If You Think You Can

    One of my favorite little sayings is by Henry Ford, “If you think you can, or you think you can’t—you’re right!”
    This is one of the most powerful statements ever spoken, but it’s also so simple that many people let it go right over their heads …

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